Return Policy
Returns
Returns are accepted within 14 days of delivery. Pieces should be unworn and in saleable condition, in their original packaging, with any certificate included.
Earrings
Earrings are accepted with their seal intact. For hygiene, earrings that have been worn can’t be returned.
How to return
To arrange a return, contact us with your order number. We’ll reply with where to send the piece.
Return shipping
Return shipping is at the customer’s cost, unless the piece arrived damaged or not as described; then return shipping is provided by Ashayer.
Refunds
Once the piece has been received and inspected, the refund is issued to the original form of payment. How soon it appears depends on your bank or card provider.
Exchanges
Most pieces are one of a kind, so they can’t be exchanged for the same piece in another size or finish. To choose something else, return the piece for a refund and place a new order.
Damaged or not as described
If a piece arrives damaged or isn’t what was described, contact us with your order number, and we’ll make it right.